Company Description

• TrustPoint IT Solutions Inc. provides managed IT support & project services tailored for small to mid-sized businesses. The company is dedicated to delivering reliable, scalable, and efficient technology solutions. With a focus on customer satisfaction, TrustPoint partners with clients to optimize their IT infrastructure and enhance productivity. The team strives to provide innovative services that align with each client's unique business needs.

 

Role Description

• We’re looking for a mid-to-senior level Network/Server Engineer to join our team in a mostly remote capacity. This role combines hands-on technical support with project delivery, giving you the opportunity to both troubleshoot complex environments and build scalable infrastructure solutions.

 

You’ll work directly with clients, own technical outcomes, and play a key role in delivering reliable IT environments that support business operations.

 

Key Responsibilities

• This is a mid-to-senior level role requiring the ability to independently own client issues and projects

• Provide Tier 2/3 support for managed services clients, including troubleshooting, maintenance, and optimization of network and server infrastructure

• Design, implement, and deploy network and server projects (e.g., migrations, upgrades, new site deployments, cloud integrations)

• Manage client environments across on-prem, hybrid, and cloud platforms

• Some collaboration with the project management and sales teams to scope and deliver projects on time and within budget

• Document solutions, processes, and configurations for internal and client use

• Participate in on-call rotation (rotated fairly among the team)

• Stay current with emerging technologies and industry best practices

 

Qualifications

• 2+ years of hands-on experience in network and server engineering, preferably in a managed services or MSP environment

• Strong expertise with networking technologies (Cisco, WatchGuard, Aruba, firewalls, VPNs, routing/switching, SD-WAN)

• Solid server administration experience (Windows Server, Scale Computing, Linux, Active Directory, DNS/DHCP, virtualization – Hyper-V, etc.)

• Proven track record of both reactive client support and successful project delivery

• Excellent problem-solving skills and the ability to work independently in a remote environment

• Strong communication & interpersonal skills – you’ll be interacting directly with clients and internal teams

• Relevant certifications are a big plus (CCNA, CCNP, Azure Administrator, AWS, MCSA/MCSE, etc.)

 

Bonus Points If You Have

• Experience with modern cloud-first environments (Azure, AWS, Microsoft 365)

• Familiarity with scripting/automation (PowerShell, Python)

• Previous experience mentoring junior technicians

• A passion for process improvement and documentation

 

What We Offer

• Mostly remote with occasional onsite client visits in Southeast Wisconsin (typically a few times a month)

• Salary range $75,000 – $90,000 based on experience

• Comprehensive benefits package (health, dental, vision, 401(k) match)

• Professional development budget and certification reimbursement

• Collaborative team environment with regular virtual team-building

• Opportunity to work on diverse projects and grow your career in IT infrastructure

• We leverage modern MSP tools including RMM, documentation platforms, and standardized deployment processes to ensure efficiency and consistency.

 

If this sounds like you and you want to be a part of one of the fastest growing IT providers in Southeast Wisconsin, we would love to chat with you.  Send your resume and a brief note about why you’re excited about this role to jobs@trustyourit.com. We review applications on a rolling basis and look forward to hearing from you!