Frequently Asked Questions
This page is designed to provide quick and clear answers to common questions about our comprehensive IT services, including cybersecurity, cloud solutions, managed IT support, and technology consulting. Whether you're curious about our service offerings, pricing, support processes, or how we tailor solutions to meet your business needs, this page offers concise, helpful information to guide you. If you have additional questions, our team is always ready to assist—reach out to us directly for personalized support.
Q: Does TrustPoint IT Solutions Inc. provide any service guarantees?
A: Yes, TrustPoint IT Solutions Inc. offers a 100-day support guarantee on all our managed services. This ensures that you receive the highest level of service and support, with a commitment to resolving any issues promptly and effectively.
Q: What managed IT services does TrustPoint IT Solutions Inc. provide?
A: TrustPoint IT Solutions Inc. offers a comprehensive range of managed IT services, including 24x7 monitoring and remediation, advanced cybersecurity solutions, secure cloud backup services, and dedicated IT support for small to mid-sized businesses, churches, and nonprofits in Southeast Wisconsin.
Q: What are the contact details for TrustPoint IT Solutions Inc.?
A: You can reach TrustPoint IT Solutions Inc. via email at info@trustyourit.com or by phone at 262-923-3969. Our headquarters is located at 2310 South Green Bay Road, Racine, WI, USA.
Q: What payment methods are accepted by TrustPoint IT Solutions Inc.?
A: TrustPoint IT Solutions Inc. accepts various payment methods, including credit cards (Visa, Mastercard, Discover & American Express), debit cards, bank transfers, and checks by mail. All transactions are conducted in USD.
Q: What is your average response time?
A: Our team exceeds industry averages, generally starting to work on critical issues in less than 1 hour, and within the same business day.
Q: What makes your Cyber Security different?
A: Our solution is backed by Department of Defense security certified engineers. We utilize AI with our industry leading tools to monitor your devise, user accounts, cloud applications, network traffic and more. We often catch threats that other IT firms overlook.